Return & Store Policies

Return Policy

Custom orders and in-stock items are nonrefundable and cannot be changed, returned, or cancelled, so we’re here to help you get it right. Our talented consultants are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If an item is defective / damaged, please report to our service phone number or email within 48 hours of receiving. For warranty information and service, please call or email our in house service department at the phone number or service email address found on our Contact Us page.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Shipping Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: In-province orders will be charged 5% GST tax and 6% PST tax.