As a local business, nothing is more important to us than the health and well-being of our community. We share your concern regarding the COVID-19 virus and want to outline the actions we have taken to keep our store open and maintain a safe shopping experience for our customers, as well as for our families and employees.
1. Keeping the store clean:
We already have a high standard of cleanliness but have added a series of precautionary steps, including increased sanitizing to prevent the spread of germs.
2. Proper hygiene:
We've posted multiple reminders to staff on proper hygiene and safety precautions
3. Social distancing:
The store is to be "handshake free" until further notice; employees are instructed to keep a safe distance and to wash their hands after every customer interaction.
4. Travel:
We are a local store and don't need to travel for business. We will however refrain from attending conventions or industry group meetings.
None of our employees have traveled abroad this year.
5. Self-monitoring:
Our employees have been instructed to self-monitor and to take sick leave if they don't feel well.
6. Online:
Our website can be an alternative to visiting the store. The vast majority of our products are listed online. Feel free to contact us online or by phone. Our associates will be happy to guide you through our product selection. Each of our products has an enquiry form below the product information where you can ask questions about the items. We can respond via phone or email to help you make your selections.
7. Home Delivery:
Delivery personnel are asked to keep a safe distance when making a delivery. They will sanitize their hands before and after each delivery.
As a safety measure, we will be contacting every customer prior to delivery. We will ask if anyone in the home is sick, or has just returned from travel, in which case we will make alternate arrangements.
Customers can opt to pick up at the warehouse or delay delivery.
Things are moving very quickly in this crisis and we are monitoring the situation daily. Any changes to the above measures will be promptly communicated to our staff and to you, our valued customer.
We look forward to seeing you in our store very soon and our entire team wishes to remind you once again that your well-being is of the utmost importance to us.
It is our experience that times of trouble are an opportunity for families and communities to strengthen the bonds that unite them. The COVID-19 outbreak is a trying event, and our hearts go out to anyone who is being affected.
- Palliser Rooms / EQ3 Management Team